At Bow and Birch Studio, every order is made with love and care. We want you to be completely happy with your purchase, so please take a moment to read our delivery and returns information before placing your order.
Delivery Information
Processing Times
As many of our products are handmade and personalised especially for you, please allow 3–7 working days for your order to be carefully created and prepared for dispatch.
Please note that this is our production turnaround time and does not include delivery time.
During particularly busy periods, such as Christmas, processing times may be slightly longer. We will always do our best to get your order to you as quickly as possible.
Shipping
Once your order has been dispatched, delivery times will depend on the shipping service selected at checkout.
Please ensure your delivery address is correct when placing your order, as we cannot guarantee changes once your order has been dispatched.
Returns & Refunds
Personalised Items
As our personalised products are made especially for you, we are unable to accept returns or exchanges for personalised items due to a change of mind.
Please double-check all names, spellings and personalisation details before completing your order, as these will be created exactly as provided.
This does not affect your statutory consumer rights.
Faulty or Damaged Items
We take great care in creating and packaging every order. However, if your item arrives faulty, damaged or not as described, please get in touch with us as soon as possible.
When contacting us, please email bowandbirchstudio@gmail.com and include:
- Your order number
- A brief description of the issue
- Clear photographs showing the fault or damage
We will review the issue and work with you to arrange an appropriate resolution, such as a replacement, repair or refund, in accordance with your statutory rights.
Non-Personalised Items
For eligible non-personalised items purchased online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
You then have a further 14 days to return the item. Items should be returned with reasonable care taken of them.
Unless the item is faulty or we have agreed otherwise, return postage costs are the customer’s responsibility, provided these costs were made clear before purchase.
Refunds will be processed in accordance with your statutory rights.
Natural Wood Products
Please remember that wood is a beautiful natural material, meaning each piece is unique.
Variations in wood grain, colour, knots and engraving appearance are completely normal and add to the individual charm of our handmade products. These natural characteristics are not generally considered faults.
Contact Us
If you have any questions about your order, delivery or returns, please don’t hesitate to get in touch using the contact details provided on our website.
We’re always happy to help and want you to love your Bow and Birch Studio purchases!
Thank you for supporting our small business!